Return & Refund Policy

Pets Grocery Store

Last Updated: 05/01/2026

At Pets Grocery Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

To qualify for a return:

The item must be unused and unopened.
The product must be in original packaging.
The return request must be made within 3–7 days of delivery.

Certain items are non-returnable for safety and hygiene reasons.

2. Non-Returnable Items

The following products cannot be returned:

Opened pet food
Opened treats
Healthcare or supplements once unsealed
Grooming products once used
Clearance or discounted items (unless damaged)

3. Damaged or Incorrect Items

If you receive:

A damaged product
An incorrect item
A missing item

Please contact us within 48 hours of delivery with clear photos.

After verification, we will offer:

Replacement
Store credit
Refund (if applicable)

4. Refund Process

Once your return is approved:

Refunds may take 5–10 business days to process.
Refunds will be issued through the original payment method (if prepaid).
For Cash on Delivery orders, refunds may be processed via bank transfer.

5. Return Shipping

Customers may be responsible for return shipping costs unless the error was on our side.
Shipping fees are non-refundable unless the return is due to our mistake.