Return & Refund Policy

Thank you for shopping at Pets Grocery. We value your satisfaction and want to ensure a smooth shopping experience for you and your furry friends. Please read our policy carefully regarding returns and refunds.

1. 7-Day Return Window

We offer a strict 7-day return policy. You have exactly 7 days from the date you receive your item to request a return. Unfortunately, if 7 days have gone by since your delivery, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unaltered, and in the same condition that you received it.

  • It must be in its original, undamaged packaging.

  • Items such as opened pet food, treats, or personalized accessories cannot be returned due to hygiene and safety reasons.

3. How to Initiate a Return

If you wish to return an item, please contact us within the 7-day window:

  • 📞 Phone/WhatsApp: +92 345 2992212

  • ✉️ Email: petsgrocery.pk@gmail.com

Please provide your order number and proof of purchase when contacting us.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email or phone regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited back to your original method of payment or via bank transfer within a few business days.

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