Shipping Policy

Pets Grocery Store

Last Updated: 05/01/2026

At Pets Grocery Store, we are committed to delivering your pet essentials quickly, safely, and reliably across Pakistan. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Delivery Coverage

We currently deliver nationwide across Pakistan through trusted courier partners.

Delivery availability may vary for remote or rural areas. If delivery is not possible to a specific location, our team will contact you.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons or promotional periods, processing times may slightly increase.

You will receive a confirmation once your order has been dispatched.

3. Estimated Delivery Time

Estimated delivery times after dispatch:

  • Major Cities: 1–2 business days

  • Other Cities & Remote Areas: 3–6 business days

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Unforeseen logistical issues

Pets Grocery Store is not responsible for delays caused by third-party courier services.

4. Shipping Charges

Shipping charges may vary based on:

  • Order value

  • Weight of products

  • Delivery location

  • Ongoing promotional offers

Any applicable shipping fee will be clearly displayed at checkout before order confirmation.

5. Free Shipping

We may offer free shipping on orders above a certain amount during promotions. The eligibility criteria will be clearly mentioned on the website.

6. Order Tracking

Once your order is shipped:

  • You will receive tracking details via SMS or email (if applicable).

  • You can track your parcel directly through the courier service.

If you experience any tracking issues, please contact our support team.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If:

  • The address is incorrect

  • The phone number is unreachable

  • The order is refused at delivery

Additional shipping charges may apply for re-delivery.

8. Damaged or Missing Items

If your order arrives:

  • Damaged

  • Incomplete

  • Incorrect

Please contact us within 48 hours of delivery with clear photos of the package and product.

We will investigate and resolve the issue as quickly as possible.

9. Cash on Delivery (If Applicable)

For Cash on Delivery (COD) orders:

  • Payment must be made in full at the time of delivery.

  • Please ensure someone is available at the shipping address to receive the order.

Repeated refusal of COD orders may result in order restrictions.

10. Order Cancellations

Orders may be canceled before dispatch. Once an order has been shipped, cancellation may not be possible.

Please refer to our Return & Refund Policy for further details.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us through our official website contact page.

Contact us