Terms of Service

Pets Grocery Store

Last Updated: 05/01/2026

Welcome to Pets Grocery Store. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or purchasing from our store, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

Pets Grocery Store is an online pet supply retailer operating in Pakistan, offering pet food, treats, accessories, healthcare products, and related supplies.

For any inquiries, you may contact us through our official website contact page.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old, or
You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

3. Products & Availability

We aim to ensure that all product descriptions, prices, and images are accurate. However:

Product packaging may vary from images shown.
Prices and availability are subject to change without notice.
We reserve the right to limit quantities or discontinue products at any time.

In case of pricing errors, we reserve the right to cancel affected orders and issue refunds if payment has already been processed.

4. Orders & Payments

When placing an order:

You agree that all information provided is accurate.
Orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion.

Payments must be made through approved payment methods available on our website.

5. Shipping & Delivery

Delivery timelines are estimates and may vary based on location.
Delays caused by courier services, weather, or unforeseen circumstances are beyond our control.
Customers are responsible for providing accurate shipping details.

If an order is undeliverable due to incorrect information, additional shipping charges may apply.

6. Returns & Exchanges

Returns and exchanges are subject to our Return Policy.

Generally:

Products must be unused, unopened, and in original packaging.
Certain items (such as opened food or healthcare products) may not be eligible for return for safety reasons.

Please review our Return Policy page for complete details.

7. Veterinary & Healthcare Disclaimer

Some products, including veterinary diets and healthcare items:

Should be used under professional guidance.
Are not intended to replace veterinary advice.
Must be administered according to product instructions.

Pets Grocery Store is not responsible for misuse of products or failure to follow professional veterinary advice.

8. Intellectual Property

All website content including:

Text
Logos
Graphics
Product descriptions
Images

Are the property of Pets Grocery Store and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

Pets Grocery Store shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability shall not exceed the amount paid for the purchased product.

Customers are responsible for ensuring products are suitable for their pets.